As long as you have a valid email address, then you can head over to our sign-up page, enter your details and then you will be good to go.

We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering. If you are already registered and wish to receive these emails, you can login to your account and click ‘subscribe’ under the Overview tab.

It’s easy to make changes to your details, whether it’s your password or address book. Log-in to My Account and you’ll see a range of categories on the left hand side.

You can rest assured that shopping with Comvita is safe. We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.

Don’t worry, if you visit the ‘My Account’ page and select 'Forgot password?' then you can enter the registered email address and we’ll send you instructions on how to get this reset.

If you no longer want to receive our exclusive offers and promotions then you can click the ‘unsubscribe’ link on the bottom of our promotional emails to make this change.

All items ordered with Comvita depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.

It’s easy to place an order with us. If you are already registered with us, you can log-in to your account and begin browsing our range. Once you’ve found the product you want, you’ll need to click ‘Add to cart’. You can either carry on shopping or click ‘View Cart’ in the top right-hand corner to check if you’ve got everything you need; this will give you the option to checkout. If you have any addresses saved, then these will automatically display at checkout, making it quick and easy to complete the order. Otherwise, you’ll need to enter the details manually. Check everything is correct and you’re good to go. We’ll send you an email confirming your order. 

Yes, click on the ‘’Cart’ icon at the top right of the page and you’ll be able to see the item(s) you have in there so far. Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the trash can icon. 

All orders have to be placed online via our website. If you need assistance placing your order, please feel free to email our Customer Service team who will be able to guide you through this

Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses, but you can choose to add a new one by going to the ‘My Addresses’ tab in your account and clicking ‘Add address’.

We’ll send you an email as soon as your order is on its way. If you are registered with us, you can also check your account to see the progress of an order or to track it.

If you have registered with us, your account makes it easy to keep track of all your orders. Once you’ve logged in, you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order. We’ll also send you a dispatch email as soon as your order is on the way.

Your account will show any previous orders you’ve placed including a tracking link to see where you order is at.

We’re sorry to hear you want to cancel. If there is anything that we might be able to do that means you don’t have to cancel, then you can contact our Customer Service team on [email protected].

As per our Terms & Conditions, you may cancel your order within 14 days after the date of delivery by contacting our Customer Service team on [email protected]. If your order has already been dispatched or you have already received your order, then you will need to return them to us unused and an in their original packaging and at your cost. Our Customer Experience team will provide you with a link to easily log and track your return back to our warehouse.

Once we have confirmed receipt of the goods, we will then process your refund within 14 days and using the same method originally used by you to pay for your order.

Because all orders go through our systems very quickly, once you’ve placed your order, we cannot make any changes to it.

If you want to try and cancel so that a new order can be placed, then you’ll need to contact our Customer Service team on [email protected] 

We’re really sorry that happened as we aim to provide high quality items to all of our customers. So that we can look into this for you, please contact our Customer Service team on [email protected] 

To speed the process up, it’d really help if you could find the information below before contacting us. Don’t worry if you can’t though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable

As soon as we’ve looked into the fault, we’ll let you know what we plan to do next by sending you an email.

We’re really sorry to hear that, sometimes things can go wrong. Please send us an email on [email protected] and one of our Customer Service team will get in touch. We’ll need to know the following information so that we can fix this for you:
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

We’re really sorry to hear that, sometimes things can go wrong. Please send us an email on [email protected] and one of our Customer Service team will get in touch. We’ll need to know the following information so that we can fix this for you:
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

We’re sorry you have an item missing from your order. Please send an email, with the following details, to our Customer Service team at [email protected] and one of our team will get in touch.
1. Order Number
2. Product Name and quantities missing

If you’re seeing the status ‘’Under Review’ on one or more of your orders then this means that we need to check the payment information that has been submitted. If you have any questions or concerns regarding your payment, then please email our Customer Service team on [email protected] 

Once you place an order, the payment will show in your account as pending until we send the products to you. The pending transaction is telling you that the payment is authorised to be taken.

Once you’ve found all the items that you want then click the cart icon in the top righthand corner. You’ll see a box located under the total amount which says ‘Enter promo code’. Enter your code here and then click ‘apply’.

If the code doesn’t work, then you’ll need to check that you’re not trying to use more than one offer and none of the items are on our exclusions list. If you are still having issues with the code, then please contact our Customer Service team on [email protected]. 

We’re sorry to hear your code isn’t working. You’ll need to check that you’re not trying to use more than one code per order and that your item isn’t excluded.

We offer payment via credit card or PayPal. You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer. We do this to ensure that our customers are safe while they shop.

We will email you as soon as your order is on its way so you know when it will get to you. For tracked orders, you can use the tracking link in your email or in YOUR ACCOUNT to check where your order is.

Have you checked to see if you received a notification card? Your package may have been dropped off at a secure location, e.g. with a neighbor, or it was taken to a local depot. Visit our shipping information page for more information and exact delivery times.

If you want to report your order as missing, please contact our customer service at [email protected]   

You can find all delivery options on our shipping information page

You can find delivery times and shipping costs on our shipping information page.

Don't worry, if your order doesn't fit in the mailbox or a signature is required, you'll receive a notification card. This card is from the courier and tells you where your package is and how to collect it.

Please see our RETURNS POLICY page for more information. If you still need help or have additional questions, our Customer Service team is here to help. Please contact our Customer Service team on [email protected] 

To return a product, please contact our Customer Service team on [email protected]. Please state the reason for the return so that we can offer you the best option. Please also see our RETURNS POLICY page for more information.

We want all of our customers to enjoy our products. So if you are not happy with your order, you can return it to us. All we ask is that you let us know within 14 days of receipt of the order that you no longer want the order and that the products have not been opened. In order to safely return the order to us, please contact our Customer Service team on [email protected] 

Our Customer Service team will send you all the necessary information. However, you can also find more information about this on the RETURNS POLICY page.

Once we receive your order, we'll review the reason for the return and let you know what to do next. We will inform you about the further steps by e-mail.

Your refund should be returned to your account within 14 days from the date we receive the goods back to our warehouse and we’ll send you an email to let you know it’s on its way.

If you don’t receive your refund then you’ll need to contact our Customer Service team on [email protected] 

Please visit our TERMS AND CONDITIONS page.

If you are having trouble accessing the checkout page or any other part of our website, please contact our Customer Service Team on [email protected] so we can troubleshoot the issue for you.

Please see our Privacy Policy page.

You have the right to ask about what personal data we hold about you. To make this request, please email [email protected]